How do I know which pass will suit me?
If you are setting yourself a goal to make significant change, we recommend visiting 2 or more times a week. An "Unlimited Pass"is your best option here. The "12 Month Upfront Pass" offers the
best possible rate (average cost only $27/week if paying upfront) plus
incredible 1-1 support tools to support your personal development.
We also understand you may have other commitments and wish to visit 1-2 times per week. A "Class Pass"is your best option here. You will receive the best rate with a "50 Class Pass" which works out
to be only $17 class.
Can I share my class pass with another person ?
You may on certain packages. The 30 Class Pass and 50 Class Pass can be shared between two people.
We request this person be nominated at the time of purchasing the pass.
The "10 Class Pass" and "Unlimited Packages" are individual passes and not able to be shared.
Can I hold my pass if I am going away?
If you have purchased an "Unlimited Package", you can place your pass on hold for up to 4 weeks per year.
Each holding period needs to be for a minimum period of 7 days. Please send an email at least a week in advance to firstname.lastname@example.org
If you have purchased an "Intro Offer" or "Class Pass", extensions will not be available. The passes have been set up with lots of time to use them. Even if you visit just once a week you have plenty of time to use your Class Pass.
Can I request a refund?
We strive to provide an outstanding service that is in compliance with Australian Consumer Law. If you feel there is an issue with the servide provided, a remedy that the meets the standards of the "ACCC" will be actioned on an individual basis.
See you soon on your mat!